Wi-Fi Network FAQ

Q.   My laptop cannot find the Wireless network.

A.   Many laptops have a small switch or software setting to turn on the Wi-Fi radio, please check your manual.

Q.   I connect but get a “DNS error” when I open my browser.

A1.       Most likely you have security software running such as “Norton Internet Security”, you will need to set your security software so that you can connect to the Wi-Fi network – please check your security software documentation.

A2. You don't have DHCP enabled, please enable DHCP.

Q.   Can I add Wi-Fi to my laptop (or desktop)?

A.   Yes, you can buy the Linksys WUSB54GS from Amazon and PC World for about ₤40. IMPORTANT ensure you buy the WUSB54GS not the WUSB54G (the “S” matters) as it has a much better radio.

Q.   I already have Wi-Fi built into my laptop – can I improve reception?

A.   Yes, you can use a USB adaptor (see above). Adding a second Wi-Fi device is not a problem for Windows.

Q.   Are there differences between types of Wi-Fi adaptors?

A.   Unfortunately some Wi-Fi radios are not as good as others, the best we have seen is the Intel 2915 followed by the Broadcom Wi-Fi radio.

Q.   My laptop connects to the Wireless network but after I move it there are connection problems.

A.   We have installed multiple Access Points (APs) and you may get better reception from another AP. Windows won't look for another AP unless it completely looses the signal. To tell Windows to check for the best signal right click on the “computer” icon in the tray by the clock and select repair.

Q.   I can receive email from my existing ISP email account but not send it.

A.   Some ISPs require that you have different email settings to send email when on another network – contact your ISP for more information.

Q.   How do I get an email address?

A.   Gmail (AKA Googlemail) is good email solution, it will work on any PC, on any Internet connection with just a username and password. Gmail is available for free but you have to be invited by an existing user. For an invite please email david@windsorwireless.com

Q.   What can I do to make my computer more secure?

A.   Windows Update is very important as it automatically updates Windows with all the security fixes. Click Start then All Programs then Windows Update.

Q.   What about spyware?

A.   Microsoft has a free AntiSpyware program – visit their web site for more information.

Q.   Do I need to buy Firewall software?

A.   Microsoft now includes a Firewall with Windows which you will get if you run Windows update.

Q.   I see lots of programs that I can download from the Internet such as icons for emails and security checks.

A.   Many of these programs are spyware, please do not download any programs unless you are very sure of the provider.

Q.   Can I make phone calls using my computer?

A.   Yes, a leading provider is Skype; www.skype.com

Q.   I have a question not covered above.

A.   Email david@windsorwireless.com with your question.